We strive to ensure we procure and deliver best quality products in the market to our customers. All orders are carefully checked and shipped to you.
However when a unforeseen scenario occurs , www.mayaaestore.com reserves the right to contest the cancellation and refund claimed by customers to ensure all valid claims by customers are addressed and handled fairly and transparently.
Once the product is dispatched, the user will not be able to raise a cancellation request. However, if there are refund request due to failure to comply with quality / damages you can contact us at sales.mayaaestore@gmail.com to raise a refund / replacement request.
If approved, the amount will be settled to the customer by means of electronic transfer to the said account agreed by both the parties.
If there is shipping cost involved, our support team will reach out to you to discuss on case to case basis. When you contact us, please mention the following details below :
Customer Name :
Order ID :
Amount Paid :
Refund Reason :
Mode of Payment :
Registered Contact Number :
Registered Email Address :
All cancellation and refund request are treated on a case to case basis as we believe that one policy does not suit all. We love to listen to you and assist you as required.